Refund policy

Return & Refund Policy

To maintain the integrity and exclusivity of our products, Kohiay adheres to a strict 'No Returns' policy.

We encourage customers to review their orders carefully prior to finalizing them. If you have any questions or need assistance before placing an order, our customer service team is available to help via email or WhatsApp.

This policy applies to all items, including customized and stitched pieces.

We are committed to ensuring customer satisfaction through exceptional service and careful packaging.

If you experience a rare issue with your order, please reach out to us directly at hello@kohiay.com so we can assist.